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Is Chase Down?

Chase is online

No issues reported. The website, app, and services are fully operational.

Service status is determined by merging official data with a 24-hour baseline of user-reported issues. Our tool recalculates these metrics every 30 minutes to provide a real-time, 360° view of connectivity.

Major Chase Outages and Causes

As the largest bank in the United States, JPMorgan Chase manages a massive digital infrastructure that occasionally faces disruptions due to third-party software updates and legacy system challenges. Below are a few notable examples:

May 1, 2026

A significant technical disruption impacted thousands of Chase customers, primarily affecting the mobile banking application. Over 3,700 users reported critical errors within a single hour, with many unable to view balances or complete time-sensitive transfers. The outage occurred during early morning hours on the East Coast, causing significant friction for users managing payroll and daily expenses. Resource: GV Wire: Chase Bank's Mobile App Goes Down for Thousands

July 19, 2024

Chase was part of a historic global IT outage triggered by a faulty software update from the cybersecurity firm CrowdStrike. While the bank's core systems remained stable, many internal workstations and trading desks were paralyzed by "Blue Screen of Death" errors. To maintain operations, JPMorgan was forced to switch to backup servers and allow many staff members to work from home while manual system restorations were performed. Resource: Banking Dive: JPMorgan, UBS and Others Hit by Global IT Outage

Internal Database Corruption Event

One of the longest outages in Chase's history occurred when a third-party database software update corrupted internal system information. This error locked 16.5 million customers out of their online accounts for over 24 hours. The recovery was delayed because engineers had to painstakingly verify and restore massive amounts of data to ensure no customer information was at risk. Resource: BankInfoSecurity: What Closed Chase Bank Site?

How our status checker works?

Our engine bridges the gap between official status updates and actual user experience, providing a 360° view of connectivity. Our tool analyzes user-reported issues over the past 24 hours to calculate the status of each service every 30 minutes.

Online

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Outage

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Down

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Official Sync

We synchronize with official platform status updates every 30 minutes to ensure major global outages are identified without fail.

What to Do If Chase Is Down?

If our live monitor indicates that Chase's servers are operational but you still cannot log in, these four steps can help you bypass localized network obstacles.

1
Reroute Your Connection with BearVPN

Localized ISP congestion or faulty DNS routing can make the Chase website appear "Unavailable" even when it is active. By connecting to BearVPN, you can bypass these regional bottlenecks and route your traffic through an optimized server path, providing a stable and secure connection to the bank's login gateway.

2
Switch to a Supported Browser or App

Chase regularly updates its security protocols and no longer supports older browser versions or beta software. If you encounter a login loop, ensure you are using a supported browser like the latest version of Chrome or Safari, or try using the Chase Mobile app, which often uses a different server entry point than the desktop site.

3
Clear Browser Cache and Extensions

Corrupted temporary files or third-party browser plug-ins can interfere with the bank’s encrypted session handshakes. Try opening Chase in an "Incognito" window or clear your browser’s cache and cookies to ensure a sterile environment for your banking session.

4
Verify Your IP and Security Settings

Restrictive public Wi-Fi networks (like those in cafes or airports) may block the high-level encryption ports required for secure banking. Using BearVPN’s encrypted tunnel masks the nature of your traffic from the local network, allowing you to bypass these firewalls and manage your money privately on any connection.

Frequently asked questions

Consult our live status indicator at the top of this page; if the status is "Online," the issue is likely isolated to your local device or internet provider. A high volume of reports on our live map confirms a verified wide-scale server emergency.

This message typically appears during scheduled maintenance or when an internal technical error prevents the bank's front-end from talking to its database. If our checker shows the site is "Up," try using BearVPN to connect from a different geographic location.

Yes. Chase may flag international login attempts as suspicious, leading to temporary account locks. By using BearVPN to connect to a US-based server, you can make it appear as though you are banking from home, avoiding unnecessary security triggers.

If the mobile app is failing due to a localized DNS issue or ISP-side blockage, BearVPN can often resolve the problem by providing a fresh network identity. However, if the error is a "Wrong Password" message, you will need to reset your credentials through the official "Forgot Password" link.

During banking outages, Zelle transactions may appear as "Pending" or fail to sync. If the outage is verified, the best course of action is to wait for the servers to resync; however, using BearVPN can provide a more stable connection to prevent future transaction timeouts.