Our global engineering and support teams operate 24/7. Whether you need rapid troubleshooting or wish to request a server location, we're ready to assist.
General Inquiries
Prefer email? For subscription questions, billing issues, or non-urgent technical matters, reach out to our global team.
Help Center & Live Chat
Browse our quick FAQs and setup guides, or click the "Chat with us" button inside the Help Center for 24/7 live support.
Fastest
Feature Requests
Have an idea for a new app feature? Want to request a new server location? We are actively expanding and welcome your feedback.
How to Get the Fastest Resolution
1
Check the Guides
90% of router and client setups are solved in our searchable Help Center.
2
Open Live Chat
Not found? Hit the bottom-right chat bubble on the Help Center page.
3
Get Connected
Connect instantly with our live experts for real-time connection diagnostics.
SLA & Operations: We provide continuous 24/7 English support coverage. For direct emails sent to our support or contact departments, we guarantee a comprehensive technical review and human response within 12 hours.
Official Verified Channels
To protect against phishing and social engineering, please only communicate with our community through the verified handles below.