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Frequently asked questions

    Check our real-time status page. If the status is Online but you still can't connect, the issue is likely a local network glitch, ISP throttling, or a regional block.
    A Partial Outage means the service is unstable or failing in specific regions. A Down status indicates a critical, global failure based on official data and a massive surge in user reports.
    Most outages last from a few minutes to several hours. Duration depends on the cause, such as emergency maintenance, server overloads, or large-scale DDoS attacks.
    Simply click the Report an Outage button on the service’s page. We analyze these submissions every 30 minutes to ensure our status baseline reflects the actual user experience.
    Yes. If the interruption is caused by local network filters or regional ISP issues, switching to a different global node with a VPN can often restore your access instantly.
 > Is it down?
 > Platform.main

platform

How We Determine Service Status

We combine official data with a dynamic User-Report Baseline to calculate real-time connectivity. By analyzing user-reported issues over a rolling 24-hour window, our tool recalculates the health of each service every 30 minutes.

Online
When report volume remains below the 50% threshold, the service is confirmed "Online," reflecting stable performance and no widespread issues.
Partial outage
A report surge between 50% and 75% triggers a "Partial outage" alert, indicating localized disruptions or specific feature instability.
Down
Reports exceeding 75% of the baseline classify the service as "Down," signaling a critical failure or a major connectivity outage.
1

Official Sync

We synchronize with official platform status updates every 30 minutes to ensure major global outages are identified without fail.

2

Live User Reports

Our engine captures real-time feedback from users worldwide. When multiple reports are detected within a short window, the status instantly upgrades to "Partial Outage."

3

Anti-Spam Protection

To maintain data integrity, report submissions are limited to once every 10 minutes per IP address, preventing false alerts and ensuring accuracy.

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