So, ExpressVPN isn’t working the way it should — and you’re locked out of Netflix, BBC iPlayer, or another favorite streaming platform. Frustrating, right?
You’re not the only one. VPNs like ExpressVPN sometimes run into hiccups, especially when trying to outsmart streaming services that are constantly updating their VPN-blocking systems. But don’t worry — we’ve put together a complete guide to help you fix the problem and get back to binge-watching in no time.
Let’s walk through why this happens and how to fix the problem of ExpressVPN not working step by step.
Why Is ExpressVPN Not Working?
Streaming services are getting smarter about detecting and blocking VPN traffic — and even the best VPNs get caught up in the crossfire. Here are some of the most common reasons ExpressVPN may not be working for you:
1. Streaming Platforms Detect VPNs
Platforms like Netflix, Hulu, and Disney+ actively block IP addresses known to belong to VPNs. If you’re getting a “proxy error” or “content not available in your region” message, that’s usually what’s going on.
2. Blacklisted Servers
ExpressVPN uses shared IP addresses — which is great for privacy but makes it easier for streaming platforms to identify and block them if too many users access from the same server.
3. DNS or WebRTC Leaks
Sometimes your real location gets exposed even while using a VPN due to DNS or WebRTC leaks. This can confuse streaming services, resulting in a block.
4. Outdated Apps or Server Issues
Using an outdated version of the app or connecting to a misbehaving server can mess things up, too.
Now let’s fix it.
How to Fix ExpressVPN not Working
These are the most effective ways to get ExpressVPN working again — no matter which streaming service is giving you trouble.
1. Check Your Internet Connection
This sounds basic — but it’s essential.
Why it helps: If your connection is slow or unstable, the VPN may not work properly or won’t load streaming content at all.
Here’s how:
Step 1: Disconnect from ExpressVPN.
Step 2: Try loading a website without the VPN to see if your internet works.
Step 3: Restart your router/modem.
Step 4: Reconnect to ExpressVPN and test again.
Tip: For best results, use a wired Ethernet connection or sit closer to your Wi-Fi router.
2. Switch to a Different Server
This is the most common fix — and it works more often than not.
Why it helps: Streaming platforms often block specific IP addresses. Switching to another server gives you a fresh IP that might not be blocked.
Here’s how:
Step 1: Open the ExpressVPN app.
Step 2: Click or tap the location picker.
Step 3: Choose a different city in the same country (e.g., if you’re using a U.S. server, try switching from New York to Dallas).
Step 4: Connect, then refresh the streaming site or app.
Tip: You can also ask ExpressVPN support which servers work best for Netflix, BBC iPlayer, or others — they often have up-to-date suggestions.
3. Clear Browser Cache and Cookies
Old data in your browser can give away your actual location.
Why it helps: Streaming services might still detect your old IP or region based on stored cookies.
Steps for Chrome (similar in other browsers):
Step 1: Open Chrome, click the three dots button, and select Delete Browsing Data….
Step 2: Select “Cookies and other site data” and “Cached images and files.” Click Delete data.
Step 3. Restart your browser and reconnect to ExpressVPN.
4. Try a Different VPN Protocol
Some protocols work better with streaming services.
Why it helps: Lightway is ExpressVPN’s custom protocol, optimized for speed and stability, while OpenVPN can help in more restricted regions.
How to switch protocols:
Step 1: Open the ExpressVPN app.
Step 2: Go to Settings (gear icon).
Step 3: Click Protocol, then choose either:
Lightway – UDP for faster streaming, or OpenVPN – TCP for better reliability.
Step 4: Reconnect to the VPN and reload the platform.
5. Use MediaStreamer (For Smart TVs & Consoles)
ExpressVPN’s MediaStreamer is a Smart DNS service that helps unblock streaming platforms on devices that don’t support VPN apps.
Why it helps: Devices like Apple TV, PS5, or Xbox don’t have native VPN apps, but you can still spoof your location using MediaStreamer.
How to set it up:
Step 1: Log in to your ExpressVPN account on expressvpn.com.
Step 2: Go to DNS Settings > Register your IP address.
Step 3: Follow the instructions to manually configure DNS on your device using the MediaStreamer IPs provided.
Bonus: This method usually improves streaming speeds too!
6. Update the ExpressVPN App
Outdated apps can cause connection glitches or compatibility issues.
Why it helps: Streaming services and VPNs are in a constant game of cat and mouse. ExpressVPN frequently updates its app to fix bugs, improve server reliability, and stay ahead of streaming blocks. An older version might not support the latest protocols or optimized servers.
Steps to update:
- Desktop: Open the app, and if there’s an update available, you’ll see a prompt. Follow the instructions.
- Mobile: Go to the App Store (iOS) or Google Play Store (Android) and check for updates.
7. Restart Your Device
Old-school, but surprisingly effective.
Why it helps: A reboot resets network settings and clears temporary glitches that might interfere with your VPN or streaming apps.
Here’s how:
Step 1: Disconnect from ExpressVPN.
Step 2: Restart your device — whether it’s a PC, smartphone, smart TV, or console.
Step 3: Open ExpressVPN and reconnect.
Step 4: Try streaming again.
8. Reinstall ExpressVPN
Sometimes you need a clean slate to fix hidden issues.
Why it helps: Reinstalling removes corrupted files and ensures you’re running the newest version with default settings.
Here’s how:
Step 1: Uninstall ExpressVPN from your device.
Step 2: Download the latest version from the official site.
Step 3: Reinstall and sign in.
Step 4: Connect to a server and try streaming again.
9. Deactivate Your Firewall or Antivirus Software (Temporarily)
This fix may not seem obvious, but it can resolve a lot of unexplained VPN issues.
Why it helps: Some firewalls or antivirus programs can block VPN connections or interfere with how they route traffic — especially for streaming platforms like Amazon Prime Video.
Here’s how:
Step 1: Temporarily disable your firewall and antivirus software.
Step 2: Reconnect to ExpressVPN and open the streaming platform (e.g., Prime Video, Netflix).
Step 3: If it works, re-enable your security software.
Step 4: Add ExpressVPN to the “Trusted Apps” or “Allow List” within your antivirus/firewall settings.
Tip: Don’t leave your security software disabled. If ExpressVPN works while it’s off, whitelisting the app is the safest long-term solution.
10. Contact ExpressVPN Support
If none of the above works, don’t hesitate to reach out.
Why it helps: ExpressVPN has 24/7 live chat and can recommend specific servers that work with Netflix, Hulu, Prime Video, etc.
Here’s how:
Step 1: Visit expressvpn.com.
Step 2: Click Live Chat Support at the bottom right of the window. Let them know which service isn’t working — they’ll usually give you a working server in minutes.
Best Alternative to ExpressVPN for Streaming: BearVPN
If you’ve tried all the usual fixes but ExpressVPN still isn’t working smoothly for your favorite streaming sites, it might be time to consider a reliable backup. That’s where BearVPN comes in — a fantastic free VPN option that’s perfect for streaming lovers.
Why BearVPN?
BearVPN offers 1,000 servers across 50 regions, giving you plenty of options to find a fast, unblocked connection no matter where you are. It supports multiple devices simultaneously, so you can stream on your phone, and tablet all at once without a hitch. Whether you’re on Android or iOS, BearVPN has you covered.
Streaming-friendly Features:
BearVPN’s servers are optimized specifically for streaming, meaning you’ll enjoy lightning-fast speeds with minimal buffering. It can unblock virtually any website or streaming service — Netflix, Disney+, Hulu, BBC iPlayer, and more — so you never miss your favorite shows.
Advanced Security and Privacy:
Beyond streaming, BearVPN doesn’t compromise on security. It offers advanced features like a kill switch (which protects your data if the VPN connection drops) and split tunneling (letting you choose which apps use the VPN). Plus, it has a strict no-log policy to keep your activity private and secure.
And the best part? BearVPN is completely free, making it a perfect alternative if you want great streaming access without breaking the bank.
Final Thoughts
ExpressVPN is one of the best VPNs out there, but even top providers hit snags now and then. With streaming platforms getting smarter about VPN detection, occasional access issues are pretty normal.
The good news? With a few quick fixes— like switching servers, clearing cookies, or updating protocols — you can easily fix the issue “ExpressVPN not working”.
Still stuck? Try reaching out to support or consider keeping a second VPN on standby for those stubborn services.
FAQ
1. Why is ExpressVPN not working with Netflix?
Netflix often blocks VPN IPs. Try switching to a different ExpressVPN server or contact their support for recommended servers.
2. Why does ExpressVPN not work with BBC iPlayer or Disney+?
Streaming sites update their VPN blocks regularly. Switching servers or changing VPN protocols usually fixes this.
3. How can I fix ExpressVPN not working with Hulu or Prime Video?
Clear your browser cache, try a different ExpressVPN server, or use the MediaStreamer feature if on a smart TV or console.
4. Does ExpressVPN slow down my streaming?
VPNs may slightly reduce speed, but ExpressVPN offers fast servers optimized for streaming to minimize buffering.
5. Can firewall or antivirus software cause ExpressVPN issues?
Yes, they can block VPN connections. Temporarily disable them and add ExpressVPN to your firewall or antivirus’s allow list.
