BearVPN Refund Policy

At BearVPN, we strive to provide a reliable and satisfying service to all our users. We understand that circumstances may change, and we offer a straightforward refund policy for our subscription plans, subject to the conditions outlined below.

Non-Refundable Plans

Please note that short-term subscriptions are not eligible for refunds due to their limited duration.

1-Week Plans: Subscriptions purchased for a duration of one (1) week are non-refundable.

Monthly Plans

We offer a conditional refund window for our monthly subscribers to ensure fairness for both the user and the service provider.

Usage Limit: A refund will not be issued if the service has been used for more than half (1/2) of the subscription period (i.e., more than 15 days within a 30-day billing cycle).
Time Window: To be eligible for a refund on a monthly plan, you must submit your refund request within the first fifteen (15) days of your subscription start date.

How to Request a Refund

To request a refund, please contact our customer support team directly.

Reach out via our Customer Support System or send an email to our support address.
Include your Account Details (such as your registered email or username).
Briefly state the reason for your request.

All refund requests will be reviewed and processed in accordance with the eligibility terms outlined above.

Important Notes

Processing Time: Refunds are typically processed within three (3) business days after approval.
Official Channels Only: This policy applies strictly to purchases made directly through BearVPN's official website or billing channels. Purchases made through third-party vendors, resellers, or app stores (e.g., Apple App Store, Google Play Store) are subject to the refund policies of those respective platforms.
Policy Abuse: BearVPN reserves the right to deny a refund request if we detect credible evidence that the refund policy is being abused.

Thank you for choosing BearVPN.