BearVPN Refund Policy

At BearVPN, we strive to provide a reliable and satisfying service to all our users. We understand that circumstances may change, and we offer a straightforward refund policy for our subscription plans, subject to the conditions outlined below.

Non-Refundable Plans

Please note that short-term subscriptions are not eligible for refunds due to their limited duration.

  • 1-Day Plans: Subscriptions purchased for a duration of one (1) day are non-refundable.
  • 1-Week Plans: Subscriptions purchased for a duration of one (1) week are non-refundable.

Monthly Plans

We offer a conditional refund window for our monthly subscribers to ensure fairness for both the user and the service provider.

  • Usage Limit: A refund will not be issued if the service has been used for more than half (1/2) of the subscription period (i.e., more than 15 days within a 30-day billing cycle).
  • Time Window: To be eligible for a refund on a monthly plan, you must submit your refund request within the first fifteen (15) days of your subscription start date.

1-Year & 2-Year Plans

  • 1-year and 2-year subscription plans support partial refunds.
  • Refunds are calculated based on the unused portion of the subscription period.
  • To request a partial refund, please contact our support team for details and eligibility confirmation.

Example:
If you purchased a 1-year plan and used the service for 3 months, you may be eligible for a refund of the remaining 9 months (approximately 3/4 of the plan price).

How to Request a Refund

To request a refund, please contact our customer support team directly.

  • Reach out via our Customer Support System or send an email to our support address.
  • Include your Account Details (such as your registered email or username).
  • Briefly state the reason for your request.

All refund requests will be reviewed and processed in accordance with the eligibility terms outlined above.

Important Notes

  • Processing Time: Refunds are typically processed within three (3) business days after approval.
  • Official Channels Only: This policy applies strictly to purchases made directly through BearVPN's official website or billing channels. Purchases made through third-party vendors, resellers, or app stores (e.g., Apple App Store, Google Play Store) are subject to the refund policies of those respective platforms.
  • Policy Abuse: BearVPN reserves the right to deny a refund request if we detect credible evidence that the refund policy is being abused.

Thank you for choosing BearVPN.